With the exceptions mentioned below, you may return any other item within 30 days for a refund. Items returned for refund must be unopened and in original box, and you must pay the return shipping fee (shipping, in either direction, is never refunded unless the return was due to a mistake made by us).
The following items are not returnable: firearms, ammunition, tasers, stun guns, self-defense sprays, illumination devices, electronics, sights, optics, and night vision devices
When an exchange is desired, all exchanges are handled as a refund for the original item. Then, the buyer can place a new order for the new item (you can see from that we don't do exchanges-- we only do refunds, which leaves you free to reorder whenever you wish, and it gives us a simple, uniform way to handle all returns).
If you return anything, we only need something with the return that identifies the order from which it was purchased. A copy of the original order included with the return works well for that, but anything that helps us identify the original order can be used. Once we receive the return, and identify the order that it was purchased from, we will refund the same funding source that was used to place the original purchase.
Our return address is:
Survival Ops Gear
3506 W 1000 N
Tremonton, UT 84337